☼ Rental FAQs





Do you accept cash/credit?
Yes! You can pay with either cash or credit in either of our Big Bear store locations! 

Do I need to bring ID?
We check ID if you pay with a credit card, but we do not hold your ID or require a deposit for our rentals.

 Do I need to transport the kayaks/SUPs/Bikes in my car?
We have 2 convenient locations right on the lake, eliminating the hassle of trying to fit rental equipment in your vehicle! All of our Veterans' Park rentals launch from our private dock, while our Boulder Bay rentals are on wheeled carts just a short stroll to the shore and down a hill to the water. Boulder Bay takes a little more effort!
If you would rather have them delivered to your home or cabin rental, we also have a delivery option!

Are life jackets/helmets included?
Yes! We include everything necessary for a safe and fun rental experience at no extra cost! All bike rentals come with helmets, and everyone going on the water will be provided with life jackets.AND ask our cashiers at checkout for a FREE map!

Is there a minimum age?
Children must be at least 1 year old and can walk on their own!

 Is there a weight limit?
The weight capacity for our rentals are as follows:
Tandem 2 person Kayak - 425 lbs.
Single Kayak - Max 300 lbs.
Stand-up Paddleboard - max 300 lbs.

Is kayaking/paddle boarding difficult?
Kayaking and paddle boarding are fun, easy to learn summer activities for the whole family! Paddling is pretty simple, and you can learn the basics here!

Can I bring my dog?
Absolutely! All of our kayak and SUP rentals are pet friendly, and we offer life jacket rentals for $8 for dogs. We would love to see pictures of your furry friend on our Yelp page!

What are the best bike/kayak routes in Big Bear?
Ask our cashiers/dock hands about the best routes to suit your needs! They will talk to you about the pros and cons of different bike trails/lake locations, and highlight routes on your FREE map! And you can read about some of Big Bear's best hiking and biking trails here!


What should I wear?
Get Boards has no dress code, it's all about your comfort. Some people prefer to wear bathing suits on our kayaks and paddle boards, while others prefer to wear their normal clothes. Wear whatever you will be most comfortable in, just know there is a chance you will get wet! Keep on eye on the daily temperatures before you arrive!

Are the kayaks likely to flip/will I get wet?
We rent ocean kayaks, which are equipped for much rougher waters than you are likely to see in Big Bear Lake. They are very stable and unlikely to flip, unless there are extenuating circumstances. HOWEVER it is likely that your seats/feet will get wet while kayaking. Single and Double kayaks are stable up to 425 pounds.