BIG BEAR SUMMER GUIDE & FREQUENTLY ASKED QUESTIONS
Do you accept cash/credit?
Yes! You can pay with cash, credit, or Apple Pay at either of our Big Bear store locations!
Do I need to bring ID?
We check ID if you pay with a credit card, but we do not hold your ID or require a deposit for our rentals.
Do I need to transport the kayaks/SUPs/Bikes in my car?
We have 2 convenient locations right on the lake, eliminating the hassle of trying to fit rental equipment in your vehicle! All of our Veterans' Park rentals launch from our private dock, while our Boulder Bay rentals are on wheeled carts just a short stroll to the shore and down a hill to the water. Boulder Bay takes a little more effort!
If you would rather have them delivered to your home or cabin rental, we also have a delivery option!
Are life jackets/helmets included?
Yes! We include everything you need for a safe and fun rental experience at no extra cost! All bike rentals come with FREE rental helmets and a FREE rental backpack for your convenience—and don’t forget to ask our cashiers at checkout for a FREE trail map! All customers who participate in our kayak and paddleboard rentals receive a FREE rental life jacket with their rental.
Is there a minimum age?
Children must be at least 1 year old and can walk on their own!
Is there a weight limit?
The weight capacity for our rentals are as follows:
Tandem 2 person Kayak - Max 425 lbs.
Single Kayak - Max 300-425 lbs.
Hard Top Stand-up Paddleboard - Max 300 lbs
Inflatable Stand-up Paddleboard - Max 265 lbs
Stand-up Pedal Board - Max 225 lbs
Pedal Boat - 425 lbs
Is Kayaking/Paddleboarding difficult?
Kayaking and paddle boarding are fun, easy to learn summer activities for the whole family! Paddling is pretty simple, and you can learn the basics here!
Can I bring my dog?
Absolutely! All of our kayak and stand-up paddleboard rentals are pet-friendly, and we offer dog life jacket rentals for just $8. We’d love to see your furry friend in action—feel free to share photos on our Yelp page!
What are the best bike/kayak routes in Big Bear?
Ask our cashiers/dock hands about the best routes to suit your needs! They will talk to you about the pros and cons of different bike trails/lake locations, and highlight routes on your FREE map! And you can read about some of Big Bear's best hiking and biking trails here!
What should I wear?
At Getboards, there's no dress code—your comfort comes first! Some people wear bathing suits on our kayaks and paddleboards, while others stick with their regular clothes. Wear whatever makes you feel most comfortable, but keep in mind there's a good chance you'll get wet! Be sure to check the daily weather before you arrive.
Are the kayaks likely to flip/will I get wet?
We rent Ocean Kayaks, designed to handle much rougher conditions than what you’ll encounter on Big Bear Lake. They’re extremely stable and unlikely to tip—unless under unusual circumstances. That said, it's common for your seat or feet to get wet while kayaking. Our single and double kayaks can safely support up to 425 pounds.