 |
|
|
|
U.S.
FEDEX SHIPPING RATES
Our shipping is determined by the items weight and size of
the item!
***Ground Shipping takes 2-7 business
days depending on your location in the United States. Do not
count the day you order! 3-4 business day shipping is guaranteed
in 4 business days from the day you order your product. 2-3
business day shipping is guaranteed to arrive within 3 business
days from the day you order your product.
INTERNATIONAL
SHIPPING RATES
Getboards.com will process online orders in
the United States, Canada, Australia, Europe and New Zealand
only!
Orders outside the United States will be Shipped thru the
United States Post Office 7-10 Business Days.
All Credit Cards Outside of The United States
will be
processed using overseas fraud Software which may delay your
package 1-2 days.
For information regarding this policy, please email customer
service
To find out what the cost is in your currency,
CLICK HERE FOR: International
Currency Converter
Alaska, Hawaii: We can only ship thru the United States
Post Office to these areas which saves you money. Generally,
delivery times vary from 3-5 business days to Alaska and Hawaii.
For other delivery options (such as Next Day or 2 Day Air)
please call 1.800.754.2627 for a price quote.
CANADA
ORDERS
- We use the United States Postal Service for shipment
of all international packages. What this means to you,
is that you get your shipment fast and without hassle.
However, all duties, customs and/or brokerage charges
and taxes are the responsibility of the customer. We do
send your package as a gift, but this not guarantee that
you might have to pay a small tax or duties.
PAYMENT
OPTIONS
- Possible payment methods if ordering include Mastercard,
Visa Card, American Express Card, Discover Card, Paypal,
Travelers Cheques and Money Orders. There is no surcharge
when using one of these forms of payment.
To download a printable Off-Line Order Form.
Microsoft Word Document
This will allow you to place your order Off-Line.
You can fill out the form and send it in with a money
order or check. You can also use a credit card on this
form and Fax it to us at 1.909.585-1911
TAXES
- If you live outside of California, you do not pay any
sales tax. However, we are required to collect 7.5% sales
tax on all orders placed or shipped within California.
Duties and Taxes could occur depending on your country.
We do ship the product as a gift, so there is a 50% chance
you wont pay these Duties or Taxes.
C.O.D.
ORDERS
- Sorry, we do not accept COD orders.
OUR
GUARANTEE
- If you find a lower, regularly advertised, in-stock
catalog price, we will be more than happy to match or
beat the price-Before we ship your product!
- Prices are subject to change without notice.
- We will always confirm prices before finalizing your
order.
- We reserve the right to limit quantities on specials
and promotions.
- All special promotions are limited to stock on hand.
- Typography, photos, colors and print quality are subject
to change
RETURNS
AND EXCHANGES
- We expect you'll be pleased with your purchase. However,
if you would like to return all or part of your order
for exchange or refund, you must do so within 30 days
from the invoice date. All items must be unused and in
new condition. Clothing must be unwashed. Videos and accessories
must be unopened. Skis cannot be mounted and sent back,
unless there is a warranty isse! All returns and exchanges
will receive prompt attention, and we will make every
effort to expedite the handling of your return request.
Please call our customer service representative as soon
as possible. For your protection, we suggest you return
your merchandise via UPS or insured Parcel Post. We do
not accept C.O.D's. No board or binding is completely
guaranteed. Once the item has been used it can not be
returned or refunded. The only exception would be a manufacturing
defect
Ski warranty does not apply to damage resulting from impact
damage caused by rails, boxes, rocks, stumps or any other
contact with a surface other than snow.
***Refused Orders will be charged a 10% restocking Fee***
To return merchandise that is defective or for warranty
information,please email us at customer
service
RETURN,EXCHANGE
and Price Match PROCEDURE
- Please email us first before you do anything. customer
service
Please use the following procedure for any return or exchange:
- Place the packing slip which came with your shipment
in the package you are returning with an explanation for
the return on the reverse side.
- Please indicate your preference for an exchange or refund.
We do not accept returns of used or customer-damaged merchandise.
- Returns must be sent within 30 days of receiving the
order.
- Any items returned in new condition with proof of purchase
will be refunded at full price less any shipping and handling
charges.
- We will not accept COD's.
- Any return request after the 30 day period will not
be refunded.
- We cannot accept a return for any customized merchandise.
- We cannot accept returns for videos which have been
opened.
(We cannot price match after purchase has been made!)
*Ship Returns with post office to:
Attention RA Dept.
Getboards.com
PO Box 1883
Big Bear Lake, CA 92315
*Ship Returns with Fedex or UPS to:
Attention RA Dept
Getboards.com
627 W Valley Blvd
Big Bear City, CA 92314
BOARD
BREAKAGE
- The main cause for cracks or breaks in a board is from
landing jump improperly. Getboards.com will not replace
broken boards or ones with pressure cracks, rail damage
or impact damage of any kind axcept in the rare case of
a manufacturer defect (see Returns & Exchanges), so board
smart.
BOARD
SAFETY
- Don't board beyond your ability. The boarders pictured
on our website or catalog are professionals, and we would
make them wear safety gear if we could. Do not follow
their bad example. Always wear protective gear and watch
for snow-traffic.
SECURE SERVER
- Getboards uses a Secure Certificate: All of our
orders are processed on a Secure Server which
means that your privacy and all the data you exchange
while on this site is protected from interception and
tampering with state-of-the-art SSL (Secure Socket Layer)
encryption technology. This means that your personal information
and credit card data is encrypted before it is transferred.
For added security, we take the extra step of not charging
credit cards online. This ensures that no credit card
information is transferred between online credit card
processing programs. Once we receive the encrypted file
in our office, we then decode it and charge your card
in our shipping facility.
TECHNICAL
ASSISTANCE
- Technical Advice Hotline: If you would like technical
advice about any of the products we sell, please email
us at customer
service . One of our experienced boarders will be
happy to help you.
- Gift Certificates: The perfect way to select
a gift that fits your budget. We will send the recipient
a gift certificate in the amount you choose along with
a free catalog. Please specify the dollar amount you wish
to send in $5.00 increments.
|
|
|
|
|
|
