Categories

Shipping

 


GENERAL SHIPPING POLICY

FREE ECONOMY SHIPPING ON ANY ORDER OVER $50 TO ANY STATE IN THE CONTINENTAL U.S. Free Shipping is within 10 business days anywhere in the USA. All items are shipped from our warehouse in Big Bear Lake, California within 12-24 hours. Orders placed before 11:00am California time will be shipped the same day. We can ship your package with Fedex or USPS. We will always let you know if your shipment is delayed for any reason.  Any order using the free USA shipping option will arrive within 10 business days following the day the order is placed.


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USA FEDEX SHIPPING & UNITED STATES POSTAL SERVICE RATES?

Our shipping is determined by the items weight and size of the item! To see your rate, place the product you want to purchase in the shopping cart then click "estimate shipping and Taxes", enter your country, state and zip code then click "estimate" and choose your shipping options. Any Domestic Shipment under 1 pound will ship thru USPS. All Domestic Shipments over 1 pound will ship FedEx.
***Economy USA Shipping takes 7-10 business days depending on your location in the United States. Ground Shipping takes 4-6 business days depending on your location in the United States. Do not count the day you order! 3 business day shipping is guaranteed in 4 business days from the day you order your product. 2 business day shipping is guaranteed to arrive within 2 business days, not including the day you order.

Getboards.com is not responsible for service transit time once an order has been released to Fedex or USPS. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods. Delays may occur due to weather and/or other natural causes. Getboards.com cannot refund the shipping cost for express or ground shipping paid when an order is late. All liability for late or lost shipments is due to the respected shipping company. Getboards.com is released from and not responsible for the service times of packages and shipments. Adverse weather conditions, holiday periods (including company holidays which are not specified), and other unexpected circumstances may cause delays in service times for which Getboards.com is not responsible.
If there is concern about service times or you wish to receive your item on a particular date, please be sure to place your order well in advance to avoid receiving your shipment late.
Backorders may occur at any time due to an unexpected sales surge, we will work our hardest to fulfill your order in a timely manner. There may be unexpected delays in backorders due to shipping between the manufacture and our warehouse or other circumstances beyond our control.


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INTERNATIONAL SHIPPING RATES

Getboards.com will process online orders in the United States, Canada, Australia and Europe Only! Other Countries need to email us at info@getboards.com for payment instructions.  All International Economy shipments will ship via USPS, International Express shipments will ship via FedEx.  To View Shipping Rates, Please place the product you want into your shopping cart and view shipping rates and options.  To see your rate, place the product you want to purchase in the shopping cart then click "estimate shipping and Taxes", enter your country, state and zip code then click "estimate" and choose your shipping options.

  • Canada Shipping 7-10 Days will ship thru United States Postal Service.
  • Canada Shipping 2-4 Day Shipping will ship via Fedex.
  • Europe Shipping 7-10 Day Shipping will ship thru United States Postal Service.
  • Europe Shipping 2-4 day Shipping will ship via Fedex.
All Duties and Taxes are your responsibility.

Shipping discrepancys such as late deliveries, must be reported within 10 days of delivery if requesting any refund on shipping fees. Shipping refunds are not available if weather is a cause of delivery delays. The Following Company Products may not be shipped out of the United States: Burton Products, K2, Line, Fulltilt and all Quiksilver Products. Please provide a USA Shipping Address and arrange forwarding to your country.

All Credit Cards Outside of The United States will be processed using overseas fraud Software.

For information regarding this policy, please email customer service

To find out what the cost is in your currency, CLICK HERE FOR: International Currency Converter

Alaska, Hawaii: We can only ship through the United States Post Office to these areas which saves you money. Generally, delivery times vary from 3-5 business days to Alaska and Hawaii. For other delivery options (such as Next Day or 2 Day Air) please call 1.800.754.2627 for a price quote.
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CANADA ORDERS

  • Canada Shipping 7-10 Days will ship via United Postal Service.
  • Canada Shipping 2-3 Day Shipping will ship via Fedex.
  • Europe Shipping 7-10 Day Shipping will ship via United State Postal.
  • Europe Shipping 2-3 day Shipping will ship via Fedex.
  • All Duties and Taxes are your responsibility.

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PAYMENT OPTIONS

Possible payment methods if ordering include Mastercard, Visa Card, American Express Card, Discover Card, Paypal, Travelers Cheques and Money Orders. There is no surcharge when using one of these forms of payment.
All Credit Cards Outside of The United States will be processed using overseas fraud Software.


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TAXES

* If you live outside of California, you do not pay any sales tax. However, we are required to collect sales tax on all orders placed or shipped within California. Duties and Taxes could occur depending on your country. We do ship the product as a gift, so there is a 50% chance you wont pay these Duties or Taxes.
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C.O.D. ORDERS

* Sorry, we do not accept COD orders.
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LOWEST PRICE GUARANTEE

  • If you find a lower online price, we will be more than happy to match or beat the price-before your product ships Only!! It's our goal to provide you with the lowest possible price.  If another store has a lower price, we will match it. If you find such a deal, simply Email us at info@getboards.com and tell us, or call us 1.800.754.2627. We match even coupon codes! We want you as our customer!

    Requirements for a price match:

  • The same year
  • The same color
  • The same size
  • The same condition
  • In stock on competitor’s site
  • Must be a US based online retailer

  • Once your Items are shipped, we cannot price match. If an item goes on sale after you receive your order, we cannot issue the current on sale price do to seasonal items.
  • We will always confirm prices before finalizing your order.
  • We reserve the right to limit quantities on specials and promotions.
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RETURNS AND EXCHANGES

We expect you'll be pleased with your purchase. However, if you would like to return all or part of your order for exchange or refund, you must do so within 30 days from the invoice date. All items must be unused and in new condition in original package with tags. Clothing must be unwashed. Videos and accessories must be unopened. Skis cannot be mounted with ski bindings and returned for refund, unless there is a warranty issue! All returns and exchanges will receive prompt attention, and we will make every effort to expedite the handling of your return request. Please call our customer service representative as soon as possible. For your protection, we suggest you return your merchandise via UPS, Fedex or Post Office. Once any item has been used or worn it cannot be returned or refunded. The only exception would be a manufacturing defect.

If you purchase ski Binding they must be adjusted to your specific release setting (DIN and Forward Pressure) which is based on height, weight and ability level. A certified ski technician must mount and adjust the bindings at a certified ski shop.  If they are not adjusted by a professionally trained ski technician at a certified ski shop, any damage or injury is not the responsibility of Getboards.com or any of its employees.  Once your package arrives, please take the skis and bindings to your local ski shop or ski resort for mounting and adjustment.  Please bring your ski boots with you!

Ski warranty does not apply to damage resulting from impact damage caused by rails, boxes, rocks, stumps or any other contact with a surface other than snow. Warranty also does not cover damage caused by user neglegence or improper mounting/adjustment.

***Refused Orders will be charged a 10% restocking Fee***

Returned merchandise is subject to inspection before issuing a refund or exchange. Once product condition is determined, we will issue a refund or exchange the product. A refund will be processed (excluding original shipping costs and/or restocking fees) to your credit card 7 to 14 days after we receive the returned product. Customers are responsible for all shipping costs unless the product is defective or there was an error in filling the order, in which case we will gladly issue a call tag.

For product exchanges, item(s) must be returned unused and in resalable condition (as outlined above). A written explanation of the exchange with your contact info, including an original purchase receipt must accompany the product. Any additional expenses and/or shipping charges will be charged to the original credit card supplied.

To return merchandise that is defective or for warranty information,please email us at info@getboards.com


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RETURN,EXCHANGE and Price Match PROCEDURE

Please email us if you are not sure that your product can be returned. info@getboards.com

Please use the following procedure for any return or exchange:

  • Log into your getboards account and select the completed orders option.
  • Choose the product(s) you would like to return and select the return item(s) button.
  • Please indicate your preference for an exchange or refund. We do not accept returns of used or customer-damaged merchandise.
  • Return Instructions will be provided once return request is completed.
  • Returns must be sent within 30 days of receiving the order.
  • Any items returned in new condition with proof of purchase will be refunded at full price less any shipping and handling charges.
  • We will not accept COD's.
  • Any return request after the 30 day period will not be refunded.
  • We cannot accept a return for any customized merchandise.
  • We cannot accept returns for videos which have been opened.
    (We cannot price match after purchase has been made!)
  • If you checked out as a guest and do not have an existing account, please email us to request a password. info@getboards.com

*Ship Returns with post office- USPS to:
Attention RA Dept.
Getboards.com
PO Box 1883
Big Bear Lake, CA 92315

*Ship Returns with Fedex or UPS to:
Attention RA Dept
Getboards.com
40905 Big Bear Blvd
Big Bear Lake, CA 92315


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BOARD BREAKAGE

The main cause for cracks or breaks in a board is from landing jump improperly. Getboards.com will not replace broken boards or ones with pressure cracks, rail damage or impact damage of any kind axcept in the rare case of a manufacturer defect (see Returns & Exchanges), so board smart.


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BOARD SAFETY

Don't board beyond your ability. The boarders pictured on our website or catalog are professionals, and we would make them wear safety gear if we could. Do not follow their bad example. Always wear protective gear and watch for snow-traffic.


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SECURE SERVER

Getboards uses a Secure Certificate: All of our orders are processed on a Secure Server which means that your privacy and all the data you exchange while on this site is protected from interception and tampering with state-of-the-art SSL (Secure Socket Layer) encryption technology. This means that your personal information and credit card data is encrypted before it is transferred.

For added security, we take the extra step of not charging credit cards online. This ensures that no credit card information is transferred between online credit card processing programs. Once we receive the encrypted file in our office, we then decode it and charge your card in our shipping facility.


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TECHNICAL ASSISTANCE

Technical Advice Hotline: If you would like technical advice about any of the products we sell, please email us at info@getboards.com. One of our experienced boarders will be happy to help you.

Gift Certificates: click here


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PRIVACY POLICY

In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website.

Where registration is required, the visitor's email and a username will be stored on the server. This information is used to enhance the vistor's experience when using the website to display personalised content and possibly advertising.

E-mail addresses will not be sold, rented or leased to 3rd parties. E-mail may be sent to inform you of news of our services or offers.


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