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Site Information
Summer FAQs

FREQUENTLY ASKED QUESTIONS & 
FIRST-TIMER
S' GUIDE

Do you accept cash/credit?

Yes! You can pay with either cash or credit in either of our store locations!

 

Do I need to bring ID?

We check ID if you pay with a credit card, but we do not hold your ID or require a deposit for our rentals.

 

Do I need to transport the kayaks/SUPs/Bikes in my car?

We have 2 convenient locations right on the lake, eliminating the hassle of trying to fit rental equipment in your vehicle! All of our Veterans' Park rentals launch from our private dock, while our Boulder Bay rentals are on wheeled carts just a short stroll from the shore! If you would rather have them delivered to your home or cabin rental, we also have a delivery option!

 

Are life jackets/helmets included?

Yes! We include everything necessary for a safe and fun rental experience at no extra cost! All bike rentals come with helmets, and everyone going on the water will be provided with life jackets. AND ask our cashiers at checkout for a FREE map!

 

Is kayaking/paddle boarding difficult?

Kayaking and paddle boarding are fun, easy to learn activities for the whole family! Paddling is pretty simple, and you can learn the basics here!

 

 

Can I bring my dog?

Absolutely! All of our rentals are pet friendly, and we would love to see pictures of your furry friend on our Yelp page!

 

What are the best bike/kayak routes in Big Bear?

Ask our cashiers/dock hands about the best routes to suit your needs! They will talk to you about the pros and cons of different bike trails/lake locations, and highlight routes on your FREE map! And you can read about some of Big Bear's best hiking and biking trails here!

 

Do you give discounts?

Read about our coupons and discounts here!

 

What should I wear?

Getboards has no dress code, it's all about your comfort. Some people prefer to wear bathing suits on our kayaks and paddle boards, while others prefer to wear their normal clothes. Wear whatever you will be most comfortable in, just know there is a chance you will get wet!

 

Are the kayaks likely to flip/will I get wet?

We rent ocean kayaks, which are equipped for much rougher waters than you are likely to see in Big Bear Lake. They are very stable and unlikely to flip, unless there are extenuating circumstances. HOWEVER it is likely that your seats/feet will get wet in the process of kayaking, so dress accordingly and make sure your personal belongings are protected. We rent dry boxes in our stores for $4.00  to keep phones, keys, and other valuables safe from water damage by being completely waterproof and floating. 

 

Can I leave my keys/phone in the shop?

We cannot accept liability for your personal items. BUT we do offer you cost effective options to protect your items from the elements, including waterproof phone cases for sale, as well as dry boxes for sale OR rental.