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Returns & Pricematch



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Please use the following procedure for any return or exchange:

  • Sign In to your Getboards.com account and select the Completed orders option
  • Choose the product(s) you would like to return and select the return item(s) button.
  • Please indicate your preference for an exchange or refund.  We do not accept returns of used or customer-damaged merchandise. 
  • Returns must be sent within 30 days of receiving the order.
  • Any items returned in new condition with proof of purchase will be refunded at full price less any shipping and handling charges.
  • We will not accept COD's.
  • Any return request after the 30 day period will receive store credit!
  • We cannot accept a return for any customized merchandise, or for videos which have been opened.
Ship your return to:

GETBOARDS.COM RETURNS
40905 Big Bear Blvd / PO Box 1883
Big Bear Lake, California USA 92315-1883

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If you find a lower online price, we are happy to match or beat the price (before your order ships.)
Just email pricematch@getboards.com with a link to the competing website.  We even match coupon codes, we want you as our customer!

To be Eligible for Pricematch Products MUST BE:

  • The same year (example: 2017 model or 2018 model, etc.)
  • The same color
  • The same size
  • The same condition
  • In stock on competitor’s site
  • Sold by a USA based online retailer.  Freeze Pro Shop is located in the UK, and you may be charged high import duties/taxes when you receive your package. 

We cannot pricematch after your order has shipped.   Please email us before placing your order: pricematch@getboards.com